Specs & Guides

Warranty Claims

Need to submit a warranty claim? Send us your contact information and images on our Customer Service page.

Limited Warranty, One-Year Term

Robern warrants to the original purchaser that it will, at its election, repair, replace, or make appropriate adjustment to products made by this company shown to have significant defects in material or workmanship which are reported to Robern in writing within one (1) year from the date of delivery. Robern is not responsible for installation costs.

The warranty time period for operating components including door hinges and opening devices to the original owner extends beyond the one-year term.

The warranty is void in the event the product is damaged in transit, or if damage or failure is caused by abuse, misuse, abnormal usage, faulty installation, damage in an accident, improper maintenance, or any repairs other than those authorized by Robern. At the expiration of the one-year warranty period, Robern shall be under no further obligation under any warranty, expressed or implied, including the implied warranty of merchantability.

Robern shall not be liable for any consequential damages arising out of or in connection with the use or performance of its products. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Any liability against Robern under any implied warranty, including the warranty of merchantability, is expressly limited to the terms of this warranty. Permission to return any merchandise under this warranty must be authorized by Robern and returned prepaid by the purchaser.

Claims under this warranty should be sent directly to your dealer.

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Conditions of Purchase

Robern products are built to order. Products shipped and received in accordance with customers accepted orders are non-refundable. Certain products are non-cancelable once orders are processed:

  • Special Order Colors – Vanities and M Series Decorative Cabinets
  • Digital Wood Patterns – Vanities and M Series Decorative Cabinets
  • Purchase orders cannot be adjusted after 48 hours

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Payment Terms

  • Payment Terms: Net 30 days.
  • Free Freight Allowed on Dealer orders greater than $1000 net.
  • Free Freight Allowed on Distributor orders greater than $6000 net

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How to Order

Options for placing a Robern Order for Direct Robern customers:

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