Dear Valued Robern Customers,
As of April 21, 2020, Robern will operate our plant in limited capacity to fulfill drop-ship orders. With this adjustment the following orders can be fulfilled:
- Ship mirrors, Vesper™ lighting, glass tops, sconces, pull-out magnification mirrors and Entice® to all customers as previously announced. These can be shipped to showrooms, warehouses, distributors and jobsites.
- NEW: Drop-ship orders direct to consumers for all products and from all customers. All products, other than those listed above, that cannot be shipped to showrooms, warehouses, distributors and jobsites can now be drop shipped direct to your customer. These drop shipments will be at Robern’s expense while we are operating in a limited capacity. During this time Robern will eliminate FFA rules to ensure your customers can receive their products in a timely manner.
- Robern can accept inventory orders for all products for later manufacturing and shipment to showrooms, warehouses, distributors and jobsites once Pennsylvania approves Robern to open to full capacity.
Our Customer Service team can be reached Monday through Friday at 800-877-2376 from 8AM – 6PM EST or email firstname.lastname@example.org. Please continue to contact us to place new orders. If you have a current order with Robern, and there is any adjustment in the ship date, our Customer Service team will be contacting you directly next week.
We hope this relieves any impact that Robern's shutdown had on you and your business. As an organization, we are committed to supporting you through the COVID-19 situation and beyond.
Robern, Inc. operations are considered critical to our customers and to a variety of state and local governments which allows Robern to continue operating in a limited capacity.
- The Pennsylvania Department of Community and Economic Development “Life-Sustaining Business Frequently Asked Questions (FAQ)” was updated on 4/14/2020 to indicate that businesses may “retain essential personnel to process payroll and insurance claims, maintain security, and engage in similar limited measures on an occasional basis.” Also, per FAQ #16, “Mail, phone and online order may continue to be fulfilled by essential staff so long as payment is made by mail, phone or online and the order is delivered to the customer at the customer’s home. In fulfilling orders telework should be employed whenever possible, and social distancing must be observed.”
The health and safety of our associates and customers is always our top priority. Our continuing manufacturing operations are supported by heightened cleaning standards that correspond with CDC, WHO and local health authority stringent guidelines, with enhanced deep cleaning and sanitization at increased intervals, at a time when it is more important than ever.
Staff resuming operations will be practicing social distancing requirements of six feet between people, personal hygiene and infection-control practices at all times. We are providing associates returning to work with a Safe Passage letter in case they are approached by authorities. We are providing flexible work arrangements and have instructed all associates to stay home if they are not feeling well. We have been accommodating for associates not comfortable coming to work, or who have had to care for family members or children, allowing flexibility and shift changes as appropriate.
Robern's Customer Service, Sales, Marketing and Product Development teams are working remotely in full capacity.
We will continue to monitor guidance from the CDC, WHO and local agencies so that we can rapidly respond to this changing situation.
Thank you for your support in these ever-changing times. We hope that you and your families remain safe and healthy.
Robern Vice President of Business Development