For a limited time, all Robern products are shipping directly from the manufacturer (Robern). Shipping fees are included in the price of these products. Drop-ship products are delivered typically within 1 - 2 weeks and are not available for pickup. An email with tracking information is sent once the order ships. Assembly is required for Drop-Ship items.

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Drop-Ship FAQs

  • Is there a fee for Drop-Shipping?
    • The cost of shipping will be at Robern’s expense while we are operating at a limited capacity.

 

  • Are Drop-Ship products available for pickup?
    • No. Drop-ship products will ship direct from Robern and are not available for pickup.

 

  • Can I have Drop-Ship products shipped anywhere?
    • Drop-Ship products can be shipped anywhere within the United States and Canada.

 

  • How will I know when my Drop-Ship products have shipped?
    • The person placing the order will receive an email from Robern to update that the products have shipped and will be provided with the tracking number.

 

  • Do I have to be home to receive the delivery of the Drop-Ship products?
    • Deliveries are made by appointment and require a signature. You will be contacted by the carrier to arrange a delivery window.

 

  • What happens if the Drop-Ship products I receive are damaged?
    • If your Drop-Ship products are damaged upon receipt, please fill out the Contact Us form or call 800-877-2376. Our Customer Delight Team will work with you to arrange a new shipment of a replacement product.

 

  • Can I purchase a Drop-Ship product from Robern directly?