Freight Policy

Quick Ship
  • Expediting fee by zone: Zone 1 - $0, Zone 2 - $35, Zone 3 - $50
Distributors
  • $8000 net minimum order for freight paid by Robern
  • Under $8000 net minimum will incur a handling and freight charge as follows: Zone 1 - $600, Zone 2 - $650, Zone 3 - $700
Dealers
  • $1500 net minimum order for freight paid by Robern
  • Under $1500 net minimum will incur a freight charge as follows: Zone 1 - $95, Zone 2 - $115, Zone 3 - $135
  • Under $500 net minimum will incur a handling and freight charge as follows: Zone 1 - $60, Zone 2 - $65, Zone 3 - $70

Zones

  • Zone1: CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT
  • Zone 2: AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MS, MO, NE, OH, OK, SD, ND, TN, TX, WI, WV
  • Zone 3: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
Overseas and Shipments Outside Contiguous United States
  • All overseas shipments and shipments outside the contiguous United States will be rate quoted and the customer will pay actual freight costs.

Return Policy

Return Policy
  • Prior written approval in the form of an RGA (Return Goods Authorization) must be obtained from Robern Customer Delight Team
  • Product must be available in the current price book and not be discontinued or available as limited quantities
  • 90 days return window from invoice date
  • Buyer will incur a 25% restocking fee
  • All products must be returned freight paid by customer
  • Product must be received within 14 days of RGA issue date
  • Robern reserves the right to approve or deny all returns
Ineligible Product
  • All Frames (Main Line Mirrors and Cabinets, Profiles Mirrors and Cabinets and Sculpt Lighted Mirrors)
  • Vitality Lighted Mirrors
  • All Replacement Doors
  • All Accessories
  • Essentials Palette (Stock Colors), Classic Palette and Inspire Palette (Special Order Colors): Vanities, M Series Decorative Cabinets, Surface-Mount Kits and Side Kits
  • Curated Cartesian Vanities
  • Engineered Stone Tops
  • Previously installed or opened product
  • All product marked for discontinuation

How To Make A Return

Email a note requesting an RGA to your Customer Delight Team at Robern with the following:
  • Model and serial number of the product
  • Copy of the invoice to verify date and purchase price of the product
Send email via Contact Us Form
Return product along with a copy of the RGA and RGA # written on the carton. Product must be received in original packaging. Once received at Robern, the product will be inspected and credit issued. The product must arrive at Robern in A-1 condition to receive credit.
Safe Arrival Policy
Robern takes every reasonable precaution against breakage or other damage in transit. It is Buyer’s responsibility to inspect products upon delivery for transit damage and/or shortage. If damage or shortage is detected, it should be duly noted on the bill of lading prior to signing for the merchandise. Buyer must then contact Robern to determine if the product can be repaired with replacement parts or returned to Robern in exchange for a new unit.
Please do not refuse delivery of damaged product.